REFUND POLICY

Refund & Returns Policy

Because each original is one of a kind and each print is part of a limited edition, we don't accept returns or offer refunds if you change your mind. Please take your time choosing, and email us before buying if you'd like more photos, details or measurements.

Damaged or faulty items

If your artwork arrives damaged, or isn't as described, email info@triciaovervliet.com.au within 48 hours of delivery with photos of the artwork and its packaging. Please keep all packaging. We'll arrange a repair, replacement or refund, including return shipping where needed.

Commissions

Commissions are created especially for you and can't be returned. The 50% deposit is refundable if you cancel before concept drawings begin, and non-refundable after that. See our Terms & Conditions for details.

How refunds are paid

Approved refunds go back to your original payment method (card or PayPal). Your bank or PayPal may take a few business days to process them.

Your rights under Australian law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.